Privacy Policy

Do we share the information we collect?

We contract with third parties to supply products and services to you. This data may be required for such reason as to provide you with insurance quotes or customer service related to those quotes. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be restricted to only that which is necessary, handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

What personally identifiable information do we collect?

We collect information on our website users in several ways, including through cookies and emails sent to us via our website. Our information collection includes the following:

If you send us email messages, you will automatically provide us with your e-mail address, as well as any other personally identifiable information you include in the text of your message.

Via Google Analytics, we use "cookies," small files that websites use to store information on your computer. For example, if you have viewed pages on our website or added quote details it is temporarily stored in cookies on your computer. We may also use cookies to track users as they travel through our website - for instance, we might use cookies to count the total number of unique users who are accessing the website over a particular period of time.

What do we do with the information we collect?

All personal data is processed and stored securely, for no longer than is necessary considering the reason for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interest specifically.

We may perform statistical analyses of user behaviour (for example, by analysing the website usage data gathered passively from all users) in order to measure interest in the various areas of our website. These analyses assist us in improvements to our site and services.

We will NOT send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Complaints and Financial Ombudsman Service

If you have concerns about how your data has been handled, or about our service, contact hello@duckforcover.com so we can investigate and respond. As an Introducer Appointed Representative, some complaints may be handled with or by our principal, Seopa Ltd, under FCA complaint rules.

If your complaint is not resolved to your satisfaction, or if eight weeks have passed without a final response, you may be entitled to escalate your complaint to the Financial Ombudsman Service (FOS).

Cookie preferences

Non-essential analytics cookies are only enabled after your consent. You can accept or reject analytics cookies in the cookie banner and revisit your choice at any time using the cookie settings control shown on the site.

Cookie categories we use

Essential cookies are used for core site functions such as navigation and security-related behaviour. Analytics cookies are optional and are used to measure page usage and improve site performance. We do not enable optional analytics cookies until you have provided consent.

Data retention periods

We retain personal data only for as long as necessary for the purpose it was collected and to meet legal or regulatory obligations. Typical retention windows used on this site are: enquiry and service correspondence records for up to 6 years where required for complaint or regulatory handling; analytics reporting data for up to 26 months where configured; and cookie consent preference records for up to 12 months before re-prompting.

Links to third party websites

Our Privacy Policy applies only to your use of this website. This site also contains links to other websites for you to optionally click through and use. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.